Common Membership Questions
How do I upgrade or change my current membership level?
You can manage your membership through your account on our website. Anytime before your renewal date, sign in to your account and select the “Subscriptions” tab. You can then cancel your active membership, which will prevent your membership from auto-renewing. You will then select and purchase a new membership from our membership page, choosing the level that’s right for you!
Still have questions? Reach out to us at office@perennialstl.org.
How do I gift a membership?
Please include the recipient’s name, email, phone number, and mailing address in the “Order notes” field at checkout. Since we mail out a membership packet, please also specify if you’d like the packet mailed to you or directly to the recipient.
If I want to join at the Reuser x2 level, does the second person have to be in the same household?
No! Any two people can join together at the Reuser x2 Membership level. You both get Reuser level benefits at a discounted price when you sign up together!
How do I add a second person to the Reuser x2 Membership?
Please include the 2nd person’s name, email, phone number, and mailing address in the “Order notes” field at checkout. You will each receive a membership packet with your welcome letter and passes.
When does my membership expire?
All of our memberships are annual and expire one year from the date you sign up. If you purchase the membership on our website, your membership will auto-renew annually until you cancel. You can manage your membership through your account on our website.
How do I cancel my membership?
You can manage your membership through your account on our website. Anytime before your renewal date, sign in to your account and select the “Subscriptions” tab. You will then cancel your active membership, which will prevent the membership from auto-renewing.
Having trouble logging in? Reach out to us at office@perennialstl.org.
Have the membership levels changed recently?
Yes! As of April 2023, we released new membership levels + benefits for existing and new members. Go to our Join or Renew membership page to learn more about what’s included with each. No matter which level you choose, all memberships support the work we do at Perennial!
How do I purchase a membership?
Visit our Membership page to learn about each membership level + included benefits, and choose the membership that is right for you!
Who can I reach out to with my membership questions?
Please email our Director of Details Karalyn at office@perennialstl.org for assistance!
